Palm Thai has mostly communal seating, and someone is always singing (either Thai Elvis or his sidekick, Thai Cher) so it offers a very festive, busy environment. Although you may have to wait briefly for a table, the service is very fast. The decor is bright, over-the-top, kitschy, and fabulous. My uncle, who has traveled extensively in Southeast Asia, absolutely loved this place, and said it reminded him of Thailand and Indonesia!
As for the food, everything is great and you really can't go wrong. The menu is huge and so are the portions, especially considering their price. When I eat here, I usually get the same dishes - panang curry with beef (comes with a huge bowl of steamed rice) and pad see ew with chicken - because they are wonderfully satisfying. I also tend to order a bottle of Singha, a light Thai beer. My friends, who love spicy food, swear by the watered spinach and a soup whose name escapes me. On my most recent visit, Jay and I shared fried tofu as an appetizer, followed by my usual entrees. It was delicious!